Hi, I'm Arturo Menéndez

Site Reliability Engineer & Full Stack Developer

Arturo Menendez
Puebla, México
Available for projects

I'm a Site Reliability Engineer with a passion for building and maintaining reliable and scalable systems. With a strong background in software development and a deep understanding of infrastructure, I'm dedicated to delivering high-quality, secure, and performant solutions. I have a Master's degree in Business Administration and a Bachelor's degree in Computer Science. I can uderstand and develop any idea to improve the business and the users experience.

Since I was a child, I've always loved everything related with computers and how they work. I was 6 years old when I asked to Santa for my first tool kit to fix computers. I started programming when I was 11 years old, and I've been hooked ever since. My first paid job was at 15 years old, when I made a website for a local business in Flash (It was fromMacromedia) and I never stoped. I have made projects for any category, starting with things as simple as Excel macros, to complex mobile applications including cloud services, configurations and APIs.

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The difference between ordinary and extraordinary is the extra. That extra can make the difference at any level and with any life experience.

Skills

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Programming
Angular
React
Node.js
PHP
Java
C#
HTML
JavaScript
Python
CSS
Terraform
KISS
DRY
SOLID
TDD
Databases
MySQL
PostgreSQL
MongoDB
DynamoDB
Redis
Devops
Git
GitHub Actions
GitFlow
DynamoDB
CI/CD
Docker
Kubernetes
DataDog
Jenkins
SAST
DAST
SCA
Code Inspection
Testing
Integration
AWS Stack
EC2
EKS
Cognito
RDS
S3
Lambdas
AWS Organizations
Aurora
IAM
Load Balancer
AWS CLI
WAF
VPC
CloudWatch
API Gateway
Cost Optimizer
ECS
CloudTrail
CloudFront
Others

Resume

My professional journey.

Professional Experience

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June 2024 - Present

Site Reliability Engineer and AppSupport Lead

SPIN

Cost analysis and optimization. More than $10,000 USD in monthly savings in the first 3 months adjusting sizes and deleting unused resources.

Define OKR for the team. This OKRs impacted directly in the SREs performance evaluations and bonuses.

Support and develop other SREs (8 direct reports) including their 1&1 and performance reviews.

Responsible for ensuring vendors performance reviewing their SLOs, SLAs and SLIs.

Cross functional work with high level teams, other managers and directors.

Reduce Toiling automating task. Pe. Creating a XLS template that with Python becomes Terraform code and Data Dog Monitors. Allowing Tech and Product teams to create and maintain monitors in a simple and scalable way.

Tasked with ensuring audits success. The most relevant are Security and Budget audits.

L5 incidents support. Including Spin Premia and Spin by Oxxo. Both with more than 20 million MAUs and more than 500 million daily transactions.

One of the top company members with full owner access to all AWS accounts of the company.

Team Leadership Strategic Planning Creative Vision
May 2023 - June 2024

Site Reliability Engineer

SPIN

Cloud management. Ensuring AWS infraestructure security and cost optimization.

Incident solving with top MTTA and MTTR metrics and RCA analysis.

Performance analysis. Aways in search of excellence using Monitors and Observability tools.

Improve service performance. Improving the SLI’s creating reports and audits to teams.

Infrastructure as code management, automation and monitoring.

Continuous integration and deployment. Including progressive deployments (Canary).

SLA, SLO creation and definition.

Cross functional team work. Working with many teams and the top 3 directors.

Improved the Business Unit with most progression in the company with more than 2 million active users. The SLI performance changed from an average 99,6 to to 99.99% - Latency, errors and availability.

Team Leadership Strategic Planning Creative Vision
Dec 2021 - Feb 2023

Devops Engineer

Globant

Develop and improve a large-scale American e-commerce.

Resolution of bugs in the Front and Back end.

Use and integrate third party software to reduce costs and save development time.

Worked within an agile methodology scope with a 2 weeks deployment cycle goal.

Source Code Management.

Safe code, SAST, DAST, SCA, Secret Scanning.

Code Inspection, Testing and Integration.

DevOps Configuration Management.

Infrastructure Management, Automation, and Monitoring.

Continuous Integration and Deployment.

Team Leadership Strategic Planning Creative Vision
Sep 2020 - Dec 2021

Integration Architect

IPF México

Country’s AWS account responsible. Supervising the Well architected framework, company rules and other regulations to be completed.

In charge of the migration from Waterfall to DevOps culture. Switch from monolithic applications to elastic API services. Microservice oriented.

Formalized development methodologies and created new formats to reduce documentation but increase the information consistency.

Leading two vendors development teams to reduce delivery costs and time.

Team Leadership Strategic Planning Creative Vision
Jan 2016 - Sep 2020

Full stack

Freelance

Involved in the full lifecycle including analysis, specification definition, development, implementation and user training. Leading other developers to achieve more tasks in less time.

Developed +20 web applications architecting, building Backend, Frontend, and infrastructure for many companies like bus reservations, ticket reservations, CRM’s, warehouse management, e-commerce, games and many others.

Leaded small developer groups to design, code and deploy specific applications. Up to 5 developers per project.

Team Leadership Strategic Planning Creative Vision
Mar 2014 - Jan 2016

Business analyst

IPF México

Worked directly with the stakeholders. Designed the applications and led the dev team that built them.

Some example projects are:
a) The electronic loan disbursement. At that moment the financial company only delivered loans by check or cash. Now it is fully automated and it allows electronic methods.
b) Interactive Voice Responser (IVR) for the company. Before the software implementation there were more than 100 operators. The software allowed to cut 50 positions. Reducing operational costs and improving the attention time.

Team Leadership Strategic Planning Creative Vision
Jan 2011 - Mar 2014

Full stack

ITESM Puebla

Designed and developed most of the systems in almost all the College areas, improving operability for 5000 students and 500 employees.

Reduced times from minutes to seconds, and improved control on documents, employees, systems and backups in +4 college’s areas.

Infrastructure, Backend and Frontend.

Team Leadership Strategic Planning Creative Vision

Education & Qualifications

I have focused on the IT field, with a strong emphasis on software development and cloud computing. But I also have a background in soft skills, business and finance.

Master in Business Administration

ITESM, Puebla, México

2012 - 2013

Information Technology Engineer

ITESM, Puebla, México

2006 - 2011

Professional Certifications

Management Skills UMAD • 2025
Toast Master ITESM • 2023-Today
Executive Coach UDLAP • 2016
Business Coach UDLAP • 2017
Team Coach UDLAP • 2017
High impact project management Innoval Process • 2013